Month: November 2024

How ScanTek Australia Could lmpove Their Trust

I was recently required to verify my identity using ScanTek in Australia. However the experience wasn’t great, with not a lot to build trust.

1. The email was in plain text with no branding and was simply from [email protected]

Hi {NAME},

{COMPANY} needs you to verify your identity - click the link below to get started.

https://sctk.au/{CODE}

--

2. They used a short code URL, rather than something on their main domain, or a subdomain of their main domain, and it looked very similar to spam/phishing links.

3. If you look up the whois for sctk.au it is registered to Scantek Solutions Pty Ltd, but the email domain was registered to a different Sole Trader ABN. Now looking BAMBER, NEIL ROSS, he was a founder of ScanTek, but again it does build a lot of trust on an identity management system.

4. It also didn’t help that looking up sctk.au on emailVertas showed it marked a suspicious (this has since been fixed).

5. I called ScanTek to support to confirm things. The system was busy and I arranged a call back. When they called back the number showed as an Australia mobile number, not a fixed line or premium number that I could look up to associate with ScanTek.

6. Finally they don’t list sctk.au on any of the support documentation on their website. It would really help if they at least did this.

I hope they can address these issues.

What can Reship do to get more 5 star reviews?

Packaging forwarding services overall seem to get mixed reviews. I think this is largely down to expectations. They advertise low postage rates, but then have a few extra fees which people are surprised by. This leads to a negative experience simply because it gave false expectations and didn’t live up to them. I think the other issue is that it makes sense for higher value small items. Low value small items are not worth the postage costs, unless you really really need something, and large items just cost too much to post internationally in general. They should also link to the direct for their budget PostNL option (https://postnl.post/track?barcodes=) rather than where you have to manual input the tracking ID (https://postnl.post/#/tracking/items/).

I recently used Reship to post a guitar pedal which I couldn’t get here in Australia. The costs were as follows:
– $5 Annual mailbox fee (although this can be spread amongst future payments)
– $7 Package Fee
– $29.34 Shipping (Cheapest PostNL option)
– $4.22 Shipping GST (Australia requires large international companies to collect GST)

The total was $45.56 ($40 if you don’t count the mailbox fee) was still less than USPS would have charged at $55, and the particular seller I was buying from would not post international.

USPS took 2 days to deliver my package from the seller to the Reship warehouse. Reship had taken photos and added to my account on the 3rd day. I paid the fees and it shipped the next business day. Using PostNL, my item took 45 calendar days to reach Australia. This was also longer than the estimated 15-20 days, even if they meant business days.

If you choose to give it a go, please use my referral code for $10 towards your first shipment: DK771N6N8