What can Reship do to get more 5 star reviews?

Packaging forwarding services overall seem to get mixed reviews. I think this is largely down to expectations. They advertise low postage rates, but then have a few extra fees which people are surprised by. This leads to a negative experience simply because it gave false expectations and didn’t live up to them. I think the other issue is that it makes sense for higher value small items. Low value small items are not worth the postage costs, unless you really really need something, and large items just cost too much to post internationally in general. They should also link to the direct for their budget PostNL option (https://postnl.post/track?barcodes=) rather than where you have to manual input the tracking ID (https://postnl.post/#/tracking/items/).

I recently used Reship to post a guitar pedal which I couldn’t get here in Australia. The costs were as follows:
– $5 Annual mailbox fee (although this can be spread amongst future payments)
– $7 Package Fee
– $29.34 Shipping (Cheapest PostNL option)
– $4.22 Shipping GST (Australia requires large international companies to collect GST)

The total was $45.56 ($40 if you don’t count the mailbox fee) was still less than USPS would have charged at $55, and the particular seller I was buying from would not post international.

USPS took 2 days to deliver my package from the seller to the Reship warehouse. Reship had taken photos and added to my account on the 3rd day. I paid the fees and it shipped the next business day. Using PostNL, my item took 45 calendar days to reach Australia. This was also longer than the estimated 15-20 days, even if they meant business days.

If you choose to give it a go, please use my referral code for $10 towards your first shipment: DK771N6N8


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